EzerHeal Support
Help for patients, doctors, and partners
Tell us what happened and include the appointment, order, or payment reference if you have one. Please do not send OTPs, passwords, UPI PINs, card numbers, Aadhaar images, or full medical documents by email.
Medical emergencies
EzerHeal is not an emergency service. If you have severe symptoms or may be in immediate danger, contact your nearest hospital or emergency service now.
Contact us
What we can help with
Appointments and consultations
Booking help, joining a video or chat consultation, doctor no-show, rescheduling, and prescriptions after a visit.
Payments and refunds
Payment status, duplicate charge checks, failed payments, refund timing, and wallet or receipt questions.
Account and privacy
Phone sign-in, profile updates, account deletion, consent, data export, and privacy requests.
Doctor onboarding
Registration, verification documents, availability setup, consultation tools, and earnings questions.
Response targets
General support
Within 1 business day
Payment or active consultation issue
Same day during pilot operations
Privacy or data request
Acknowledged within 48 hours
Grievance escalation
Acknowledged within 24 hours
For account deletion, open the app and go to Settings, Account, Delete Account. You can also read the deletion process on the Delete Account page.